PRIVACY POLICY

Last updated February 11, 2006.

Romance Unlimited™ is firmly committed to maintaining the accuracy, security, and privacy of Personal information of our Clients and fully supports the Personal Information and Electronic Documents Act — the Canadian legislation that protects the privacy of the individual. We ensure that the personal information entrusted to us is respected and not used for purposes other than what is required to provide the services that our clients have requested.

What personal information do we collect? - Personal information includes, but is not limited to name, physical address, e-mail address, telephone number, and any other information that identifies or, when combined with the above information, may identify you as a specific individual.

When you visit our Web site you may provide us with two types of information: Personal Information you knowingly choose to disclose that is collected on an individual basis, and Web site use information collected on an aggregate basis (information that does not personally identify you) as you and others browse our Web site.

Use of information - By providing information to Romance Unlimited™, you consent to the collection of this information:

    • to help us to administer accounts, services, and products we offer
    • to communicate with you (including e-mail) with information about our services or products as requested
    • to help detect fraud or loss.

Public forums - This site, from time to time, may make chat rooms, forums, message boards, blogs, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. We will provide the user with the capability to select a username to protect their privacy on the public message boards.

Information we do not share with others - Romance Unlimited™ adheres strictly to a permission-based e-mail policy. We do not share, rent, sell or trade e-mail addresses, identifiable information about you collected as part of a survey, or specific details about you or your household without your consent. Romance Unlimited™, however, reserves the right to disclose information about your usage of the Service or Site and demographics in such a way as not to reveal your personal identity to internal and third parties as deemed appropriate (i.e. statistical studies, survey results. We also do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information.

Your e-mail address is used for private correspondence and/or to send you information that you have requested. If you choose to correspond with us through e-mail, we may retain the content of your e-mail messages together with your e-mail address and our responses. Occasionally, you may receive e-mail communications from Romance Unlimited™ (@romanceunlimited.com), notably administrative notices, new products and/or services, special offers, and communications relevant to your membership. These communications may include information from other third parties with whom we have a relationship. By accepting this Privacy Policy, you expressly agree to receive this information. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an e-mail request at unsubscribe@romanceunlimited.com.

We do not release credit card or financial information for use by other companies. Period.

To whom do we disclose your personal information? – Romance Unlimited™ reserves the right to disclose your Personal Information:

    • to a financial institution, on a confidential basis and solely in connection with the assignment of a right to receive payment. Your credit card number or banking information is used only for processing payments—not for marketing purposes
    • when Romance Unlimited™ makes its services available to you through its business partners, in which case, we will not share any more information with them other than what is necessary to perform the transaction you have requested
    • although highly unlikely, when Romance Unlimited™ is compelled by an appropriately empowered government authority to do so.

Where do we store your personal information? - Your Personal Information is stored in secured locations and on a server controlled by Romance Unlimited™, a division of LDH Enterprises Inc.., located either at our office or at the office of our service provider. Romance Unlimited™ uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including “firewalls” in order to protect against the loss, misuse, and alteration of the information under our control, as well as Secure Socket Layers (SSL) where applicable. We have taken preventive measures to restrict access to sensitive data, as well as to detect and prohibit certain connections and operations by unauthorized users. It is your responsibility to take precautions to ensure that whatever information, including the information you may access from our Web site, is free of viruses, worms, Trojan horses, and other items of a destructive nature. No claim is made as to the impenetrability of the system under unusual circumstance or its resilience to future attacks, as “perfect security” does not exist on the Internet.

Your purchases - Romance Unlimited™ allows you to purchase products and services. When these purchases are made using a credit card and/or through PayPal’s very secure servers, only the relevant personal and billing information are obtained and maintained in accordance with government, business, and banking regulations. This information is stored in our own private database and is never shared with anyone else. PayPal stores your credit card and bank account information in encrypted form on computers that are not connected to the Internet. For more information, please refer to their Privacy Policy.

Sales tax - Sales tax applies only to residents of Canada. Provincial Sales Tax (PST) will only apply to residents of the Province of Ontario Canada. Customers who reside in Ontario and other Canadian provinces will be required to pay the Canadian Goods and Services Tax (GST). There are no sales taxes applicable to customers located in the United States or the rest of the world.

Refund policy – Romance Unlimited™ offers a 100% satisfaction guarantee on all our services and products. If you’re not satisfied, we’ll do our best to make it up to you.

The Extra! Extra! Card and electronic information products such as e-books and e-mail coaching are non-refundable. Should you feel you did not get good value, we may at our discretion offer you a credit or discount on other products or services.

Shipped merchandise such as books and CD’s carry a 100% satisfaction guarantee. We will happily refund your money when merchandise is returned and date stamped within 15 days. Romance Unlimited™ will refund your purchase price less the original shipping costs and any miscellaneus fees. Romance Unlimited™ is not responsible for return shipping costs.

Links to other sites - Our Web site contains links to other Web sites. We make every effort to link only to Web sites that share our high standards of decency, fairness, and integrity. These sites operate independently of Romance Unlimited™ and have established their own privacy and security policies, which are entirely separate from Romance Unlimited™, and are not covered by this Privacy Policy. Romance Unlimited™ is not responsible for the privacy policies or practices of these sites to which you choose to link from RomanceUnlimited.com. If you decide to access other Web sites, you do so at your own risk. We strongly encourage you to review the privacy policies of any site you visit.

Acceptance of terms - By using our Web site, you consent to the collection and use of information by Romance Unlimited™ as specified above. We reserve the right, at our discretion, to change, modify, add, or remove portions of our Privacy Policy at any time. Any changes to our policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We encourage you to periodically review this page for the latest information on privacy practices at Romance Unlimited™.

Questions? Concerns? - If you have any questions, concerns or require assistance with any privacy-related issue, please contact us at: privacy@romanceunlimited.com with “Privacy Policy” in the subject line, or send a letter to:

Leona Hamel
Romance Unlimited™
782 Annick Street
Granby, Quebec, Canada J2J 2Z9

At Romance Unlimited™, we take our Privacy Policy very seriously. Maintaining the privacy of your information is of utmost importance to us.