Romance Unlimited™ is firmly committed to maintaining the accuracy, security, and privacy of Personal information of our Clients and fully supports the Personal Information and Electronic Documents Act — the Canadian legislation that protects the privacy of the individual. We ensure that the personal information entrusted to us is respected and not used for purposes other than what is required to provide the services that our clients have requested.
What personal information do we collect? - Personal information includes, but is not limited to name, physical address, e-mail address, telephone number, and any other information that identifies or, when combined with the above information, may identify you as a specific individual.
When you visit our Web site you may provide us with two types of information: Personal Information you knowingly choose to disclose that is collected on an individual basis, and Web site use information collected on an aggregate basis (information that does not personally identify you) as you and others browse our Web site.
Use of information - By providing information to Romance Unlimited™, you consent to the collection of this information:
- to help us to administer accounts, services, and products we offer
- to communicate with you (including e-mail) with information about our services or products as requested
- to help detect fraud or loss.
Public forums - This site, from time to time, may make chat rooms, forums, message boards, blogs, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. We will provide the user with the capability to select a username to protect their privacy on the public message boards.
Information we do not share with others - Romance Unlimited™ adheres strictly to a permission-based e-mail policy. We do not share, rent, sell or trade e-mail addresses, identifiable information about you collected as part of a survey, or specific details about you or your household without your consent. Romance Unlimited™, however, reserves the right to disclose information about your usage of the Service or Site and demographics in such a way as not to reveal your personal identity to internal and third parties as deemed appropriate (i.e. statistical studies, survey results. We also do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information.
We do not release credit card or financial information for use by other companies. Period.
To whom do we disclose your personal information? – Romance Unlimited™ reserves the right to disclose your Personal Information:
- to a financial institution, on a confidential basis and solely in connection with the assignment of a right to receive payment. Your credit card number or banking information is used only for processing payments—not for marketing purposes
- when Romance Unlimited™ makes its services available to you through its business partners, in which case, we will not share any more information with them other than what is necessary to perform the transaction you have requested
- although highly unlikely, when Romance Unlimited™ is compelled by an appropriately empowered government authority to do so.
Where do we store your personal information? - Your Personal Information is stored in secured locations and on a server controlled by Romance Unlimited™, a division of LDH Enterprises Inc.., located either at our office or at the office of our service provider. Romance Unlimited™ uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including “firewalls” in order to protect against the loss, misuse, and alteration of the information under our control, as well as Secure Socket Layers (SSL) where applicable. We have taken preventive measures to restrict access to sensitive data, as well as to detect and prohibit certain connections and operations by unauthorized users. It is your responsibility to take precautions to ensure that whatever information, including the information you may access from our Web site, is free of viruses, worms, Trojan horses, and other items of a destructive nature. No claim is made as to the impenetrability of the system under unusual circumstance or its resilience to future attacks, as “perfect security” does not exist on the Internet.
Sales tax - Sales tax applies only to residents of Canada. Provincial Sales Tax (PST) will only apply to residents of the Province of Ontario Canada. Customers who reside in Ontario and other Canadian provinces will be required to pay the Canadian Goods and Services Tax (GST). There are no sales taxes applicable to customers located in the United States or the rest of the world.
Refund policy – Romance Unlimited™ offers a 100% satisfaction guarantee on all our services and products. If you’re not satisfied, we’ll do our best to make it up to you.
The Extra! Extra! Card and electronic information products such as e-books and e-mail coaching are non-refundable. Should you feel you did not get good value, we may at our discretion offer you a credit or discount on other products or services.
Shipped merchandise such as books and CD’s carry a 100% satisfaction guarantee. We will happily refund your money when merchandise is returned and date stamped within 15 days. Romance Unlimited™ will refund your purchase price less the original shipping costs and any miscellaneus fees. Romance Unlimited™ is not responsible for return shipping costs.
782 Annick Street
Granby, Quebec, Canada J2J 2Z9